Privacy Policy

How we handle your personal information

Last updated: March 2026

Introduction

Complete FootCare Malvern respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our podiatry services.

We are a registered private foot health clinic in Malvern, Worcestershire, providing professional podiatry services. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following personal information:

  • Name – Your full name when you contact us or book an appointment
  • Email address – For appointment confirmations and responses to enquiries
  • Phone number – To communicate about appointments and your care
  • Health information – Medical history and foot health details relevant to your podiatry treatment
  • Information submitted through forms – Details you provide when contacting us or booking appointments online
  • Website usage data – Information collected through cookies and analytics tools (see Cookies section below)

How We Use Your Information

Your personal information is used for the following purposes:

To respond to your enquiries and provide information about our services
To book, confirm and manage your appointments
To provide professional podiatry services and ongoing patient care
To improve our website, services and patient experience
To communicate with you about appointments, treatment updates and clinic information

Data Protection

We take the security of your personal information seriously. All personal data is stored securely using appropriate technical and organisational measures. We only use your information for legitimate business purposes and in accordance with UK data protection laws, including the UK GDPR and Data Protection Act 2018.

Our clinic follows strict confidentiality procedures, and all staff are trained in data protection practices. We regularly review our security measures to ensure your information remains protected.

Sharing Information

We do not sell or rent your personal information to third parties. Your data may only be shared in the following circumstances:

  • Service providers – Trusted third parties who help us operate our website or provide services (e.g., online booking system) – these parties are bound by confidentiality agreements
  • Legal requirements – Where required by law, such as in response to a court order or regulatory investigation
  • Healthcare purposes – With your consent, to coordinate care with other healthcare professionals if needed

Cookies

Our website uses cookies and similar tracking technologies to understand how visitors use our site and to improve user experience. Cookies are small text files stored on your device when you visit websites.

Types of cookies we may use:

  • • Essential cookies – Necessary for the website to function properly
  • • Analytics cookies – Help us understand which pages are most popular and how visitors navigate our site

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.

Your Rights

Under UK data protection law, you have the following rights regarding your personal information:

Right to Access

You can request a copy of the personal data we hold about you

Right to Correction

You can request correction of inaccurate personal data

Right to Deletion

You can request deletion of your personal data in certain circumstances

Right to Object

You can object to processing of your personal data in certain circumstances

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Complete FootCare Malvern

[email protected]
01684 563660

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority set up to uphold information rights.